01 — Scope
This Privacy Policy explains how Starverse AI Private Limited (“Starverse,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you use our website at https://www.starverse.digital and the Starverse mobile application owned and operated by us (collectively, the “Platform”).
Under these terms “you” and “your” refer to the user of the Platform. “Services” refers to any services offered by us, whether on the Platform or otherwise. This Policy applies to visitors, registered users, subscribers, and any person interacting with the Service. It does not apply to third-party websites, apps, or services that we do not own or control.
We request you to read this Policy carefully before sharing your information with us. By visiting or accessing the Platform or availing the Services, you agree to the practices described in this Policy. We collect and process your personal data only after you provide explicit consent, as described in the “Legal Basis and Consent” section. This Policy is part of and incorporated within, and is to be read along with, the Terms of Use. All capitalised terms not defined in this document shall have the meanings ascribed to them in the Terms of Use.
Consent. By using the Platform or its Services, you consent to the collection, storage, use, transfer, sharing, disclosure, and distribution of the information you provide (including any changes thereto as provided by you) to us and collected by us in accordance with this Policy. If you do not agree with the Policy, please do not use or access the Platform.
02 — Information we collect
We may collect account information such as name, display name, email address, phone number if used for login or support, profile photo if voluntarily added, authentication information from third-party login providers, and account preferences.
We may collect astrology profile information such as date of birth, time of birth, place of birth, gender where relevant and optional, current city/country if voluntarily provided, relationship or compatibility inputs, and birth details of another person if you choose to add them.
We may collect user-generated content such as chat messages, questions, journal entries, reflections, feedback, notes, preferences, and uploaded content if such features are available.
We may automatically collect usage and device information such as IP address, device type, operating system, browser type, app version, language preference, time zone, pages or screens visited, features used, session duration, crash logs, performance data, and referral source; location of your device, date/time stamp and click-stream data, login, and email address; device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures; our services metrics (e.g., the occurrence of technical errors, your interactions with service features and content, your settings preferences and backup information, location of your device running an application, information about uploaded images and files such as the file name, dates, times, and location of your images); version and time zone settings; purchase history; page response times, download errors, length of visits to certain pages, and page interaction information (such as scrolling, clicks, and mouse-overs).
If you purchase subscriptions or paid features, payment may be processed by app stores, payment gateways, or other third-party providers. We may receive transaction ID, purchase amount, subscription status, billing cycle, and refund/cancellation status. We do not store full card numbers, UPI PINs, banking passwords, or payment authentication credentials.
We may collect and process information from third parties, such as third-party service providers, whose platforms you may access through the Platform and with whom you share any information.
03 — How we use information
We use information to provide, personalise, maintain, and improve our products and services, such as to enable features that personalise your account and enhance your overall experience on the Platform. This may include processing information made available on the Platform (including information you provide or that is shared with the Platform) to enable relevant features, prompts, reminders, or notifications in connection with your use of the Services. We use the information to create and manage accounts, generate astrology charts and personalized insights, provide AI-powered conversations and recommendations, save preferences and history, process payments, provide support, send service-related notifications, improve product quality, analyze usage, prevent fraud or abuse, secure the Service, comply with legal obligations, and enforce our Terms; recommend features, products, and services that might be of interest to you, identify your preferences, and personalize your experience on the Platform and Services; administer and enhance the security of our Platform and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes, providing functionality, analyzing performance, fixing errors, and improving the usability and effectiveness of the Platform and the Services; comply with legal obligations; and enable AI-assisted features, for which we may share certain personal data and transaction-related information with third-party AI service providers, including preferences and interaction data, for the purpose of enabling such features.
Your conversations and journal entries are private content. We do not send the contents of your chats, journal entries, or reflections to analytics, advertising, or crash-reporting tools, and we do not use them to train third-party AI models. This content is stored in encrypted form, is accessible to you, and is shared with our AI provider only to the extent needed to generate your responses.
04 — Legal basis & consent
Where applicable, we process personal data based on consent, performance of a contract, compliance with legal obligations, legitimate business interests, protection of users or third parties, or any other lawful basis permitted by applicable law.
Before you provide your birth details or other personal information, we ask you to review and accept this Privacy Policy. We collect and process your personal data only after you give your explicit consent through this step. You may withdraw your consent at any time as described in the “Opt-Out” section.
For users in India, we aim to process digital personal data in accordance with applicable Indian data protection law, including the Digital Personal Data Protection Act, 2023.
05 — Sensitive & personal reflections
Starverse may involve personal reflections about identity, relationships, emotions, career, family, purpose, compatibility, and life patterns. You should avoid submitting highly sensitive information unless necessary for your use of the Service.
Do not submit medical records, financial passwords, government identity documents unless specifically required, private information about another person without consent, or emergency/crisis information.
06 — AI processing
Some features may use artificial intelligence, machine learning, natural language processing, or automated systems. Your inputs may be processed to generate responses, interpret astrology-related information, personalize insights, improve safety and relevance, detect misuse, and improve product experience.
AI-generated outputs may be incomplete, inaccurate, repetitive, or unsuitable. They should not be relied upon as professional advice.
Third-party AI processing.To generate your astrological readings and conversational responses, Starverse sends certain information — including your birth chart details (date, time, and place of birth) and the content of your questions, chats, and reflections — to Google’s Gemini AI service, operated by Google LLC.
This data is sent solely to generate your responses within Starverse. It is not used by Google to train its AI models, and is processed under Google’s data protection commitments, which provide protections equivalent to those described in this policy. We do not send your conversations, journal entries, or reflections to any advertising, analytics, or crash-reporting service.
You may withdraw your consent to AI processing at any time by contacting us at help@starverse.digital. For more information on how Google processes data through its AI services, see Google’s privacy and data processing terms.
07 — Cookies & similar technologies
We may use cookies, SDKs, pixels, local storage, and similar technologies to keep you signed in, remember preferences, understand usage patterns, improve performance, prevent fraud, and personalize experiences.
You may manage cookies through your browser or device settings. Disabling cookies may affect certain features.
08 — Sharing of information
We do not sell your personal information.
We may share information with trusted service providers who help us operate the Service, including cloud hosting providers, analytics providers, authentication providers, payment processors, AI infrastructure providers, customer support tools, email and notification providers, and security/monitoring tools.
We may disclose information if required to comply with law, regulation, court order, government request, enforce our Terms, protect rights and safety, investigate fraud or abuse, or respond to security incidents.
If Starverse is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar transaction, user information may be transferred as part of that transaction, subject to appropriate safeguards.
We may disclose information to our agents, affiliates, or third-party service providers, including third parties who assist in providing the Services or Products. These third-party service providers have access to personal information needed to perform their functions but may not use it for other purposes. Further, they must process the personal information in accordance with applicable law.
We may share information for other purposes with your consent.
09 — Data retention
We retain your personal data only for as long as it is needed to provide the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. When you delete your account or withdraw consent, we delete or de-identify your personal data within the timeframe described in the “Opt-Out” section, except where retention is required by law. We may, however, retain and store your personal information in anonymized or aggregated form, for as long as necessary, and use it as permitted under applicable law, including for analytics and improving our products and services.
10 — Data security
We use reasonable technical, organizational, and administrative safeguards to protect information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
You are responsible for maintaining the confidentiality of your account credentials and for using secure devices and networks.
11 — Your rights
Subject to applicable law, including the Digital Personal Data Protection Act, 2023, you have the right to: access a summary of the personal data we hold about you and the parties it has been shared with; correct or update inaccurate or incomplete data; request deletion of your personal data; withdraw your consent at any time; and nominate another individual to exercise these rights on your behalf in the event of death or incapacity. You may exercise these rights, or raise a complaint, using the contact details in the “Grievance and Contact Information” section. We will respond within the timeframe described in the “Opt-Out” section.
12 — Children & minors
Starverse is intended only for users aged 18 and above. We confirm age at sign-up, and accounts indicating an age under 18 are not permitted to register. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected such information, we will delete it.
13 — International transfers
Subject to applicable laws, your information may be processed or stored in India or in other countries where our service providers operate. Where required by applicable law, we will use appropriate safeguards for cross-border transfers.
14 — Marketing communications
We may send product updates, offers, newsletters, or promotional communications where permitted by law. You may opt out through unsubscribe options or by contacting us. Service-related communications may continue even after marketing opt-out.
15 — Third-party links & platforms
The Service may contain links to third-party websites, apps, content, or services. We are not responsible for their privacy practices, terms, or content.
If you download Starverse from an app store or use platform-level services, those providers may independently collect data under their own policies.
16 — Changes to this policy
We may update this Privacy Policy from time to time. Material changes may be notified through the Service, website, email, or other reasonable means, and where required by applicable law, we will obtain your consent. The updated policy will be effective from the date mentioned above. To the extent permitted under applicable law, your continued use of the Services following changes to this Policy will constitute your consent and acceptance of those changes.
17 — Opt-out
When you sign up for an account, you are opting in to receive emails from us. You can follow the “unsubscribe” instructions in commercial email messages, but note that you cannot opt out of receiving certain administrative notices, service notices, or legal notices from us.
If you wish to withdraw your consent for the use and disclosure of your personal information in the manner provided in this Policy, or you want your data to be deleted, please write to us at help@starverse.digital. Please note that we may take time to process such requests, and your request shall take effect no later than 5 (five) business days from the receipt of such request, after which we will not use your personal data for any processing unless required by us to comply with our legal obligations. We may not be able to offer you any or all Services upon such withdrawal of your consent.
18 — Grievance & contact information
For privacy-related questions, requests, or complaints, contact Starverse AI Private Limited at help@starverse.digital. Website: https://www.starverse.digital. Registered Office: Karnataka, India.
Grievance Officer: The Grievance Officer, Starverse AI Private Limited.
Email: grievance@starverse.digital
Phone: +91-96637-88771