This Refund & Cancellation Policy explains how payments, subscriptions, cancellations, and refunds work on Starverse (the “Platform” or “Services”), owned and operated by Starverse AI Private Limited (“Starverse”, “Us”, “We”, or “Our”). It supplements Section 09 of our Terms & Conditions. By making a purchase, you agree to this policy.
01 — Overview
Many parts of Starverse are free to use. Where we offer paid plans, subscriptions, credits, or in-app purchases, the applicable price, billing cycle, renewal terms, and any plan-specific refund terms are displayed to you before you pay. Those displayed terms, together with this policy, govern your purchase.
02 — Subscriptions & billing
Paid subscriptions, where offered, renew automatically at the end of each billing cycle unless cancelled beforehand, and your selected payment method is charged at the then-current price for that plan. We will tell you the billing cycle and renewal terms before you subscribe.
03 — Cancellation
You may cancel a subscription at any time. Cancellation stops future renewals; it does not retroactively refund the billing period you are already in. After cancelling, you retain access to paid features until the end of the period you have already paid for.
Where a purchase is made through the Google Play Store or Apple App Store, you must manage or cancel it through that store’s subscription settings under your store account. Where a purchase is made directly through our website or a payment gateway, you may cancel from your account settings or by contacting us at help@starverse.digital.
04 — Refunds
Starverse provides digital services that are delivered and consumed immediately. Except where required by applicable law or expressly stated otherwise, payments for digital services that have been accessed or used are non-refundable.
We may, at our discretion, consider a refund where:
(a) you were charged due to a technical error, a duplicate charge, or a failed transaction in which the Service was not delivered to you; or
(b) you were charged for an automatic renewal that you intended to cancel, you have not meaningfully used the Service during that new billing period, and you contact us within 7 (seven) days of the charge.
Where a refund is approved, it is issued to your original payment method.
05 — Purchases through app stores
If you purchase a subscription or in-app product through the Google Play Store or Apple App Store, refunds for those purchases are governed by the respective store’s policies and are generally processed by Google or Apple rather than by us. Please raise such requests through the store where the purchase was made. We will assist where we reasonably can.
06 — How to request a refund
To request a refund for a purchase made directly through us, email help@starverse.digitalfrom your registered account email, including the transaction date and the reason for your request. We aim to respond within 3 (three) business days. Approved refunds are typically processed within 5–7 (five to seven) business days, although your bank or payment provider may take additional time to reflect the credit.
07 — Changes to this policy
We may update this policy from time to time. Material changes will be reflected by updating the “Last updated” date on this page. Your continued use of the Services following such changes constitutes acceptance of the updated policy, to the extent permitted by applicable law.
08 — Contact
For billing, cancellation, or refund questions, contact Starverse AI Private Limited at help@starverse.digital. Website: https://www.starverse.digital. Registered Office: Karnataka, India.